Complaints Procedure
Rate Rebels Limited
Last updated: Wednesday 20 May 2026
Rate Rebels Limited is committed to handling complaints fairly, promptly and transparently. This Complaints Procedure explains how to raise a concern and what you can expect from us.
1. How to make a complaint
You may complain using any of the following:
By email
admin@raterebels.co.uk
By phone
07763 95 0064
Please include your name, contact details, and a clear description of your concerns.
2. How we will handle your complaint
Acknowledgement
Within 5 business days.
Investigation
We will review all relevant evidence, including communications, advice given, files, and any third-party involvement.
Final Response
We aim to provide a Final Response within 8 weeks.
If we cannot, we will explain why and outline your rights.
3. If you are unhappy with the outcome
You have two escalation routes:
Option 1 - Escalate to XX (our Principal)
Rate Rebels Limited is an Appointed Representative of XX.
You may escalate the complaint to them at any stage.
XX
XX
Email: XX
Telephone: XX
Website: XX
Option 2 - Financial Ombudsman Service (FOS)
If you are dissatisfied with our Final Response — or if 8 weeks have passed — you may refer the matter to:
Financial Ombudsman Service
Exchange Tower
London, E14 9SR
0800 023 4567
complaint.info@financial-ombudsman.org.uk
https://www.financial-ombudsman.org.uk
You must contact FOS within six months of our Final Response.
4. Our regulator
Rate Rebels Limited is an Appointed Representative of
XX (FRN XX)
which is authorised and regulated by the Financial Conduct Authority.
5. Our commitment
We are committed to:
- Treating you fairly
- Handling your concerns promptly
- Investigating thoroughly
- Communicating clearly
- Learning from complaints to improve our service