Complaints Procedure
Rate Rebels Limited
Last updated: Wednesday 26 November 2025
Rate Rebels Limited is committed to handling complaints fairly, promptly and transparently. This Complaints Procedure explains how to raise a concern and what you can expect from us.
1. How to make a complaint
You may complain using any of the following:
By email
admin@raterebels.co.uk
By phone
07763 95 0064
Please include your name, contact details, and a clear description of your concerns.
2. How we will handle your complaint
Acknowledgement
Within 5 business days.
Investigation
We will review all relevant evidence, including communications, advice given, files, and any third-party involvement.
Final Response
We aim to provide a Final Response within 8 weeks.
If we cannot, we will explain why and outline your rights.
3. If you are unhappy with the outcome
You have two escalation routes:
Option 1 — Escalate to Richdale (our Principal)
Rate Rebels Limited is an Appointed Representative of Richdale Brokers & Financial Services Ltd.
You may escalate the complaint to them at any stage.
Richdale Brokers & Financial Services Ltd
1 Cornhill, London, EC3V 3ND
Email: compliance@richdale.co.uk
Telephone: 0207 781 8019
Website: https://www.richdale.co.uk
Option 2 — Financial Ombudsman Service (FOS)
If you are dissatisfied with our Final Response — or if 8 weeks have passed — you may refer the matter to:
Financial Ombudsman Service
Exchange Tower
London, E14 9SR
0800 023 4567
complaint.info@financial-ombudsman.org.uk
https://www.financial-ombudsman.org.uk
You must contact FOS within six months of our Final Response.
4. Our regulator
Rate Rebels Limited is an Appointed Representative of
Richdale Brokers & Financial Services Ltd (FRN 769876)
which is authorised and regulated by the Financial Conduct Authority.
5. Our commitment
We are committed to:
- Treating you fairly
- Handling your concerns promptly
- Investigating thoroughly
- Communicating clearly
- Learning from complaints to improve our service